Tricks of the Trade: How to Upgrade Your Airline Seat

Ramsey Qubein is Travelin' Light's on-the-road correspondent.

Scoring an award seat with frequent flyer miles can seem like a crap shoot, but it is more like a scientific experiment. Most airlines prefer that you visit their web sites to make your award reservations, but the secret to bagging an award is calling the airline directly. But, calling the airline without a plan is useless. Passengers are still charged with finding the seat online and then coaxing the agent into finding and reserving the seat on their behalf as most partner carriers cannot be booked online.

Numerous tools are available to the savvy traveler depending on the airline alliance with which one is traveling. For travelers on SkyTeam, visit www.nwa.com/jp to search for expanded award availability and then for Star Alliance, one can visit ANA (All Nippon Airways) www.ana.com and sign up for their frequent flyer program. Once a member, the airline offers award availability for most Star Alliance carriers with the notable exception of Swiss International Airlines and United Airlines.

By doing a bit of homework before calling the airline, award seats are easy to snag if one is flexible with dates and routings. Plus when airlines launch a new route, it is more likely that they will offer increased award availability on it as it catches hold with the traveling public. So don’t fret, your award miles are not useless. They offer incredible potential if one is willing to do some advance preparation and pay the small fee incurred to book over the phone.