Airlines Getting Better Report Finds

Airline performance is at a four-year high according to a recent study by private researchers. The study, which is based on government statistics, examines factors like the timeliness of flights, number of lost bags, and the percentage of passengers who file complaints to determine overall quality.

Of the 17 airlines researched, Hawaiian Airlines took first place, followed by Airtran Airways and Jet Blue. American, Continental, Delta and United were all in the middle with regional airlines filling out the bottom third.

The study found consumer complaints dipped from 1.42 per 100,000 passengers in 2007 to 1.15 in 2008. Southwest Airlines had the best rate, only 0.25 complaints per 100,000 passengers; US Airways had the worst rate, 2.25.

The average on-time performance last year was 3 percentage points better than the year before, yet nearly one-quarter of all flights were late. The study said 12 airlines improved from the previous year, but only three airlines had better than an 80% on-time rate: Hawaiian, 90%; Southwest, 80.5%; and US Airways, 80.1%.

American, the nation's largest air carrier as measured by passengers flown the most miles, had the worst record, arriving on time only 69.8% of the time.

Although airlines have made strides to improve customer experience, the reduced number of travelers has had the most significant impact in reducing lost bags and bumped ticket-holders. Aviation experts say the world's air transport system had reached capacity in 2007 (the year airlines did the worst in this study) and now, due to decreased travelers, things are starting to improve.

Dean Headley, aviation expert and co-author of the study argues that now's the to improve our air transportation system.

He urged Congress to take advantage of this "breathing room" to move forward on a system that would replace decades-old radar technology with satellite-based technology.

That new system is forecast to increase air transportation system capacity by enabling planes to fly closer together and more directly to their destinations, saving time and fuel.

"It's crazy to think we can keep going the way we were going with the volume of planes we have in the air," Headley said.

Hawaiian Air scoffs at economy

Called it shrewd or call it stupid, but Hawaiian Air is continuing to make huge investments in an already shaky industry.

Hawaii's largest airline is getting another big-boy Airbus to add to its fleet after already purchasing two, which are to be delivered in 2010. These big-boys will be able to fly non-stop from the Big Island to every major airport in North America and parts of eastern Asia, making the inevitable layover in Los Angeles a soon-to-be thing of the past.

Mark Dunkerley, Hawaiian's president and CEO, said, "These commitments to
increasing the size of our fleet and to bringing the new aircraft to Hawaii two
years earlier than planned deepen Hawaiian's already substantial investment in
our home state and its economy."

Now only if that home state economy would cooperate. According to recent reports, the state experienced a 10% drop in visitors during 2008, and those that are coming are spending less. That same report, offered by the state's Department of Business, Economic Development and Tourism (that's a mouthful), predicts further drops in '09.

As long as Hawaiian can weather the economic storm next year (no sure thing with airlines nowadays), it could be putting itself in a great position for the future. If the new big-boys can help the company reduce costs (and they just might with increased seating capacity and improved fuel efficiency that the Airbus is supposed to provide), the company could come out looking like geniuses. Currently, Continental is the only airline to fly non-stop to The Land of Pineapples.

Now only if they could do something about that 9.5 hour flight time from PTG v.2 HQ. Maybe a Mad Max triple feature?

Image from Hawaii Magazine