Friday, February 27, 2009

Ryanair Charges for Bathrooms, Eliminates Check-In Counters

Ryanair just can't stay out of the news. The discount airline made headlines earlier this week when it publicly lambasted a blogger for pointing out a flaw in their website's design. While they were at it, they decided to lump all bloggers into a collective group, kindly referred to as "lunatics."


More negative publicity followed as the Irish airline announced that it was considering charging passengers to use the bathroom.
Ryanair could begin charging passengers to use the toilet. That's direct from the mouth of Ryanair CEO Michael O'Leary, who made the comments this morning to BBC television. "One thing we have looked at in the past and are looking at again is the possibility of maybe putting a coin slot on the toilet door so that people might actually have to spend a pound (about $1.43) to spend a penny in future."
Many industry experts have wondered if the move would backfire for Ryanair. According to British Aviation officials, there is currently no legislation mandating toilets be available on board aircraft, so if the airline does decide to include one, they can rightfully charge for its use.
Ryanair's most recent announcement concerns airport check-in counters. The discount carrier will eliminate all check-in counters by the end of 2009.
The Dublin-based discount carrier plans to get rid of its ticket counters, shifting some of those employees to staff drop-off stations for passengers' checked bags. Ryanair has released few details of exactly how the ticket counter elimination would work, but CEO Michael O'Leary told the Daily Telegraph that the airline ultimately wants only 20% of its passengers to check bags.
It's unclear yet how passengers would respond to the move. Thus far, no airline has ever eliminated 100% of its check-in counters. Although self-service has been a growing trend in many industries, especially air travel, many remain skeptical that Ryanair will be able to make it work.

Despite the numerous headlines and incredulous responses to pay-toilets, blog-hating and mandatory self check-in, no one should really be surprised. Ryanair has a history of taking a different approach than other airlines. For proof of Ryanair's independent-thinking, look no further than their Calendar of Scantily Clad Flight Attendants (hey, at least it was for charity).


Travel Gear: The Best Luggage Your Money Can Buy

Everyone always asks me how I pack for such long trips; a conversation that usually ends with shock when I say my travel companion is one standard roll-aboard. With airlines charging to check a bag, I have seen more people carrying on their luggage. My favorite roll-aboard is my Swissgear by Wenger, Lugano Collection 21” Expandable Pilot Case.

These days, I find myself traveling on more regional jets with smaller overhead bins resulting in carry-on bags being gate-checked. Luckily, my bag has held up every single time to the jostling, throwing, and stacking that carry-on bags endure in transit from the jetway to the cargo hold. It has a sturdy handle, two thick wheels, and plenty of pockets. My favorite feature is that it has an expandable zipper (perfect for when I pick up one too many souvenirs)!

The worst part is that I am not a good friend to my luggage. I drag them along cobblestone streets in Portugal, through the sandy shores of Honduras, and even on splash-prone boats across the bays of the Seychelles while reviewing hotels for ProfessionalTravelGuide.com. My bag has held up with hardly a problem.

I like to stuff my dress shirts in a jumbo Ziploc bag before sealing it tightly to keep them from wrinkling. All of my smaller items from socks to camera charger go in another Ziploc bag so that when I open my bag for airport security or on the train, the contents don’t go pouring out. Not terribly glamorous, but it’s a fail-safe tip to arriving organized and presentable.

Once while traveling on an unnamed airline, the baggage handlers managed to lodge a piece of metal into the wheel rendering it unusable. I dug up the 10-year warranty that came with the bag, contacted Swissgear, and voila, a new bag was on my doorstep.

I recommend this bag (which by the way, only cost me $69 at Target) to everyone who asks me. Not because I feel the need to become a traveling salesman, but because I believe that traveling should be more about taking in the sights and sounds of our exciting world rather than picking up undergarments from a rolling baggage claim!

Thursday, February 26, 2009

Hurtigruten Offers the Deal of Lifetime

As mentioned earlier in the Farefinder...


If you've never been on a cruise, now would be a good time to consider it. At this point, it's old news that cruise lines around the world are offering amazingly low-rates to combat the struggling economy. However, Hurtigruten has just taken their rates to newsworthy lows.

Hurtigruten has unveiled a program on two of its 2009 Greenland cruises that offers an all-inclusive approach and savings up to 68%. The "Pay One Price" deal is available on all suites and staterooms on the 318-berth Fram, a deluxe expedition ship, for the season's two one-way sailings.

Suites, normally $16,676 to $20,366 per person, double, are being priced at $5,499 to $7,249, while staterooms, normally $12,536 to $15,716, are $3,999 to $5,249. Suite bookings include two optional excursions; wine, beer or soda at meals; and a bottle of Champagne. The booking deadline is March 31.
Although Greenland might not be the exotic destination you'd always imagined, travelers can count on beautiful scenery and luxurious accommodations. Plus, with all the money saved in the process, you can make a pretty respectable offer to buy Iceland during the stop over in Reykjavik.

FareFinder: Thursday, February 26

Sandals Resorts offering last-minute getaways, including four nights in the Bahamas for as little as $2,100.

Hurtigruten slashes prices on 17- to 21-day Greenland cruises, including airfare from NYC.

In response to AirTran specials, airlines rush to discount competing fares. Case in point: this Continental flight from Raleigh-Durham to Newark-Liberty.

Five-star Dolder Grand Hotel in Zurich celebrates it re-opening anniversary with buy-one, get-one up to four nights.

Today is Carnival Cruise Line's one-day sale. Specials include a 5-day Caribbean cruise from Galveston for $279.

Irish Airline Calls Out 'Lunatic Bloggers'

The only difference between "bloggers" and "writers" is  the "medium" with which to "spread this message" "to the masses." (Or something like that.) Bloggers just happen to be able to spread the message more quickly, which is what Jason Roe did when he found out about a glitch in Irish airline Ryanair's system that allowed him to book free tickets. 


As a result of his blog post, some people got upset and posted comments calling him an "idito and a liar..." These comments were traced back to Ryanair's corporate IP address ... and not only is the airline not denying it, they're backing up their employees and dogging Roe in public.
"Ryanair can confirm that a Ryanair staff member did engage in a blog discussion," said the airline's spokesman Stephen McNamara. "It is Ryanair policy not to waste time and energy in corresponding with idiot bloggers and Ryanair can confirm that it won't be happening again. Lunatic bloggers can have the blog sphere all to themselves as our people are far too busy driving down the cost of air travel."
Now, Ryanair as engaged in some bizarre behavior before (like creating a swimsuit calendar featuring their employees) but this is just insane: "lunatic bloggers" aren't out to destroy the world. Roe just happened to see a screw up on the part of the airline and publicly identify it.

That's not some excuse to launch into a publicly displayed form of stereotyping; if anything, it should be an excuse for Ryanair to stop spending money on swimsuit calendars and use the cash to secure their server. 

Wednesday, February 25, 2009

Lake Jocassee Video

FareFinder Extra: Summer price wars beginning early

It's no secret that the airline industry is hurting for business. More and more airlines are slashing prices and offering weekly specials and Web fares.

Now, according to the Associated Press, Atlanta-based AirTran Airways is about to jump-start a price war that will give consumers even more of a reason to fly:
In a sign of great uncertainty about demand for air travel this year amid the deep U.S. recession, discount carrier AirTran Airways launched a fare sale to all its destinations Tuesday for flights through the middle of the fall. ... AirTran, a unit of Orlando, Fla.-based AirTran Holdings Inc., said its sale fares, starting as low as $39 one-way, are available for purchase through March 5 for travel through Nov. 4. The biggest discounts are for travel on Mondays, Tuesdays, Wednesdays, Thursdays and Saturdays.
According to the story, American, Continental, United, US Airways and Delta "quickly matched on routes where they compete with AirTran, and JetBlue said it would do the same."

Coupled with deep discounts from hoteliers, cruise lines and other industry services, there might not be a better time to travel.

Tuesday, February 24, 2009

FareFinder: Tuesday, February 24

47 last-minute airfare deals from Continental hubs in Newark Liberty, Houston and Cleveland

Apple Vacations offering three night, all inclusive values from $599.

Discount airline Southwest to begin Boston flights into Logan this fall

MSC Cruises offering 60% off Transatlantic sailings from Ft. Lauderdale on MSC Orchestra and MSC Lirica

Divi Resorts in the Caribbean offering up to 40% off vacation packages, as well as food & beverage credit

Vantage Travel offering 16-day South American tour, including hotels, meals, airfare and sightseeing, for $3,999

Carnival Cruise Lines' one-day sale is this Thursday

United Flight Crew Allegedly Calls Coach Passengers "IDIOTS"

The first rule of being a flight attendent isn't even: "be polite." I think we all know that too well. The first rule is "don't ever call anyone on your plane an 'idiot.'"

Well, according to the Consumerist and reader Nicholas, the flight crew of United Airlines flight 941 from Chicago to Denver did just that.

[...]I am a frequent business traveler. I was on United flight 941 from Chicago to Denver. On takeoff and landing I always listen to the cockpit communications. Hearing the dulcet tones of the pilot helps ease some of my flying nervousness. During flight 941 I didn't hear anything from the cockpit during takeoff and once we were in the air I heard something odd on the cockpit communications channel. It appeared I was hearing the flight attendants communications. I could see them talking on the phone near the bulkhead and I could hear it on the cockpit channel. Most of the conversation was fairly innocuous but when it was time to serve drinks I heard: "We start on drinks for the IDIOTS in coach". It was at that point one of my fellow passengers let them know we could hear what they were saying. They stopped using the communications system and offered no apology.

I've sent the story to United and surprise… no response.
Here's the thing. It's not always personal when something like this happens. Just because it does once doesn't mean that stewards and stewardesses don[t care for the vast majority of people who happen to pay for his/her income. And it doesn't mean that they don't secretly love anyone who doesn't want to waste the extra $300 to sit in a bigger seat and get a hot towel. 

But United, presuming that Nicholas' email is accurate, needs to do something to address this issue, because, as it stands now, they're kind of getting away with it. One has to wonder how long that will last if it gets national attention.

Monday, February 23, 2009

CityCenter Las Vegas Taking Reservations

Las Vegas is one of the most complete tourist destinations in the world. There is truly something here for everyone who'd ever want to visit Sin City. Now they even have something for those who don't: another city.

No, Las Vegas didn't buy Reno and have it moved closer... although I wouldn't put it past them. The folks at MGM are in the process of building a self-contained miniature city called, "CityCenter."

The massive development will feature several hotels, condominium-style residences, restaurants, shops, a casino... everything you would normally find in a luxurious resort city... in a desert... in Nevada. Although some of the buildings won't be completed until mid-December (and several after that), two properties have already started taking reservations.


The Vdara Hotel and the Aria Resort & Casino, two properties in the CityCenter development on the Las Vegas Strip, are accepting reservations.

The Vdara will be the first of CityCenter's properties to open, followed by the Mandarin Oriental hotel and the Crystals retail and entertainment district in early December. The Aria is due to open Dec. 16.

The Vdara's rates range from $159 to $2,000 per night. The 1,495-suite, non-gaming hotel will be connected to the Bellagio and adjacent to the Aria.

One notable aspect of the CityCenter development is its focus on sustainability. According to MGM, each building constructed is aspiring to receive LEED (Leadership in Energy and Environmental Design) certification. The construction efforts have paid special attention to water use, eco-conscious building materials, and indoor air quality. It's still unclear exactly what part of building a city, within a city, in the middle of the desert demonstrates environmental leadership, but the buildings sure do look cool.